Care & FAQ | Blackout Exotics

Question 1

Are feeders delivered?

Accepted Answer

No. Pickup is local only right now.

Question 2

Are carts paid orders?

Accepted Answer

No. The cart creates a pickup inquiry. Pickup and payment details are handled after Blackout Exotics replies.

Question 3

How should frozen feeders be handled?

Accepted Answer

Keep frozen feeders frozen until use. Thaw safely before feeding and do not refreeze thawed feeders.

Question 4

Can I ask about an animal that is on hold?

Accepted Answer

Yes, but hold or reserved animals may not be available. The listing status is confirmed by reply.

Question 5

Why do I need an account?

Accepted Answer

Accounts keep pickup requests tied to a real email and let customers see past requests.